Choose your piece, then enter the details you’d like engraved (pet name and, if available on that item, an optional second line such as a date or short message). If the product supports photo engraving, you can also upload a clear pet photo. You’ll be able to select an engraving font before adding the item to your cart. After you place your order, we prepare your design for engraving and carefully craft your piece to order. If anything in the photo isn’t suitable for a clean engraving, we’ll contact you before production to confirm the best option.

The best results come from photos that are:

• well-lit (natural light is ideal)
• in focus
• showing your pet clearly (especially the face)
• not heavily filtered or too dark

If a photo won’t engrave well, we’ll contact you to request a better one.

We don’t show live previews on the website. We create a clean engraving-style design from your photo and engrave it carefully.
If we think the result might be unclear, we’ll reach out before proceeding.

Yes — most pieces can be engraved with a pet name (and in some cases short text).
Please double-check spelling and capitalization — we engrave exactly what you enter.

A memorial urn necklace is a discreet pendant that opens with a small screw, allowing you to place a small amount of ashes inside at home.
You can also choose photo or name engraving on the outside (depending on the product).

Each piece is made to order. Production typically takes 1-3 business days depending on demand and the type of engraving.
Shipping time is shown at checkout.

If you notice an issue right after ordering, contact us as soon as possible.
Once production starts, changes may not be possible — but we’ll always try to help.

Because each piece is made specifically for you, personalized items are generally not returnable unless there is a defect or an error on our side.
If anything arrives damaged or incorrect, contact us and we’ll make it right.