Shipping policy

Last updated: 15. May 2025

1) Order processing (made to order)

All Closepaws pieces are made to order.

  • Processing time: 1–3 business days (before shipping)
  • Processing time starts after your order is placed and payment is confirmed.
  • Business days do not include weekends or public holidays.

Personalized orders

  • If your order includes photo engraving, we may contact you if we need a clearer image or confirmation before we engrave.
  • If we don’t hear back, production may be delayed until we can confirm the details.

2) Shipping destinations

We ship to selected countries. Available destinations and shipping options are shown at checkout.

3) Shipping rates

Shipping costs are calculated at checkout based on your location and the shipping method you choose.

4) Delivery time estimates

Delivery times vary by destination and carrier. The most accurate estimate is shown at checkout.

Typical estimates after dispatch (not guaranteed):

  • Slovenia: [1–2] business days
  • EU: [3–8] business days
  • International (outside EU): [7–21] business days

5) Tracking

If your chosen shipping method includes tracking, you’ll receive a tracking link by email when your order ships.

6) Customs, duties & taxes

  • EU orders: Typically no customs duties within the EU.
  • Orders outside the EU: Customs duties, import taxes, and fees may apply and are the customer’s responsibility. These charges are set by your local authorities and are not controlled by Closepaws.

7) Address accuracy

Please double-check your shipping address at checkout.

  • If an order is returned to us due to an incorrect or incomplete address, we can reship it, but additional shipping fees may apply.
  • If you notice an address issue, contact us as soon as possible at info@closepaws.com.

8) Delays & delivery issues

Carrier delays can happen due to peak seasons, weather, customs processing, or local delivery conditions.

If your package appears delayed or stuck:

  • Check the tracking link first
  • Then contact us at info@closepaws.com and we’ll help you investigate

9) Lost or missing packages

If your order is marked “delivered” but you can’t find it:

  • Check with household members/neighbors
  • Look around your delivery location (safe place/porch/mailroom)
  • Contact the carrier with your tracking number

If it’s still missing, email us at info@closepaws.com and we’ll assist.

10) Contact

For shipping questions, contact:
Email: info@closepaws.com
Business hours: Mon–Fri, 9:00–15:00 CET